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If I book more than one tour or encounter - do I get a discount?
We offer online discounts for multiple Tour/Encounter Bookings. Bookings made over the phone will be at the regular price.
If you are a Silver, Gold or Platinum Member of the Zoo, you will receive between 15% - 25% off any tour bookings for both yourself and any accompanying guests. You will have to phone the Zoo to book, and quote your membership number.

I have a Gift Voucher - how do I make a booking?
Depending on the type of Voucher you have - purchased over the counter, or online through our website - click on the appropriate link to redeem your voucher and to make your booking. Red Balloon Vouchers must be redeemed through the Red Balloon website. Zoo For Vouchers starting with "S" or "D" you will need to phone the Zoo. Once a booking is confirmed it can only by re-scheduled by phoning the zoo and speaking with a staff member. Please refer to our Terms and Conditions.

Can I reserve a place for a tour or encounter without payment?
Full payment is required at the time of the booking, unless you are booking with a Gift Voucher. Once a booking is confirmed it can only by re-scheduled by phoning the zoo and speaking with a staff member. Please refer to our Terms and Conditions.

What happens if it rains?
A little bit of rain does not interrupt or prevent a tour from gong ahead. In some cases, tours may be re-scheduled due to Heavy rain and tours are postponed in the case of an electrical storm, as is legally required. To enquire about re-scheduling any tour or encounter, you will need to phone the zoo and talk with our staff. There are fees involved for rescheduling your booking.
Im doing a tour by myself. Can someone come along with me to take photos?
I am doing a tour by myself. Can someone come along with me to take photos?
No. There are always other people taking part who are more than happy to take photos for you when its your turn to participate.

Can I bring a toddler/pram?
On a Zooventure Tour, small children are not allowed. On Family Tours, younger siblings are able to accompany you if at least 2 adults are booked onto the Tour. Taking a pram is discouraged, however they may be taken on the tour but you will need to leave the pram at certain times if the tour goes into behind the scenes areas. Children are best carried. Please note that if the toddler/baby becomes disruptive, you may be asked to leave the tour, until the child settles.

Can I take photos during the Tours?
Yes, all animals are used to cameras, including flash, just advise Keeper before taking them.

Can I follow someone on their tour just so I can watch or take photos?
No, Tours are private and go into areas of the Zoo where there is no public access. Participants cannot be accompanied.

Why do you say Doctors advise to limit contact with Cats when pregnant in the Indemnity and Release Form?
All cats, including domestic ones, carry Toxic Plasmosis in their Faeces, which may cause problems in the first Trimester of Pregnancy.

What shoes should I wear?
Flat soled walking shoes are ideal. Avoid high heels and thongs.

Can I touch the animals?
On no account must you put your hand or fingers through the mesh. You must not touch an animal when feeding, unless the Keeper gives permission.

How close can I get to the animals?
You must always stay behind the Keeper, until the Keeper gives permission to move forward.

My child is mentally/physically disabled, can s/he join a tour?
Please view the Terms & Conditions via the product page of our website. Please also feel free to phone us with any concerns or queries. Perhaps a Private Tour especially suited to your requirements would be an alternative.

I do not like snakes, must I touch one?
No part of any tour is compulsory, if you feel uncomfortable with any animal just advise the Keeper.

What time should I arrive for a tour?
Allow thirty minutes before start time. However, Tour participants are not required to pay any extra for Zoo admission, so you are encouraged to arrive as early as you like, and enjoy the facilities before your Tour.

Can I bring my dog into the Zoo or on a tour?
The National Zoo & Aquarium is an Authorised Quarantine Site, no pets or service animals are allowed on any part of the grounds, including the car park.

Do I need to turn off my mobile during the Tour?
It is suggested you turn your mobile off. If it rings whilst you are feeding an animal, it may cause problems.

My friend did the same Tour last month, will mine be exactly the same?
Animals can behave differently each day, so each Tour is unique.

My 8 year old child is big for his/her age, can he/she do the ZooVenture Tour?
No. All children under 12 must be booked on the Family Tour. (see information on the Zooventure page)

My child is over 12 years old. Do I need to go with them on the tour?
Yes, children over 12 (and under 16) are required by law to be accompanied by an adult.

What is the difference between the Zooventure and the Family Tour?
The Family tour is a slighty shorter and less expensive option that encourages mums and dads (and granparents etc) to join their children in various activities on this interactive experience. It includes visits to many of the same animals that are included on the Zooventure Tour, including one of the big cats.

Can I do a Tour without any children present?
Yes. Our Education Section can be contacted via Reception to provide a Private Tour especially suited for your requirements.

Can I wear perfume?
Generally speaking, perfume will not have any effect one way or another.

Are the tours wheelchair accessible?
No. Many of the pathways and access areas used throughout tours are not accessible to wheelchairs. Please refer to our Terms and Conditions.

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