National Zoo & Aquarium

Education & Visitor Experiences Supervisor

Privately owned, the National Zoo and Aquarium is one of the most highly regarded zoos in Australia. The zoo and Aquarium is also home to Jamala Wildlife Lodge which continues to receive worldwide attention and reviews, consistently rating amongst the top animal lodges in the world.

We currently have an exciting new opportunity for an Education and Visitor Experiences Supervisor to join our Education Team! The successful applicant will develop and deliver engaging programs for zoo visitors, designed to strengthen ecological understandings and support conservation action in the wider community.

Skills in collaboration, communication and organisation are essential to this role, as is the ability to tailor programs and experiences across a range of developmental stages from pre-school to senior school, and the general public, and for professional learning opportunities.

The role also encompasses managerial duties with experience in rostering and booking system administration. Procedure maintenance highly desirable.

Essential Criteria:

  • Experience in team management and coordination, with attention to detail and well-developed problem-solving skills.
  • Being willing to safely facilitate animal interactions (including reptiles), while maintaining animal welfare and guest satisfaction.
  • Strong computer literacy, including MS office, Google Drive and the ability to learn specialized booking systems.
  • Flexibility to work a variety of days. School holiday availability is essential and weekend hours preferred.


Desirable attributes:

  • A passion for conservation values and delivering an outstanding guest experience.
  • The ability to engage a range of audiences through innovative and authentic education programs.
  • The ability to manage groups in a variety of settings, with a focus on positive behaviour management strategies.
  • Experience in updating policies & procedures across multiple teams and platforms


Required Qualifications

  • Working with Vulnerable Peoples card (or equivalent)
  • Current Manual Drivers licence
  • Current First Aid Qualifications (or ability to procure)


Closing date:  Sunday the 12th of December 2021


To apply:          

Applications are to be emailed to Jessica Cartwright [email protected] with ‘Education and Visitor Experiences Supervisor’ as the subject line.

All applicants must supply:

  • A cover letter outlining the above criteria.
  • A resume (which must detail time spent in paid or unpaid positions).
  • Referee contact details
Scrivener Dam, Yarralumla, Canberra, ACT 2611

We are open every day except Christmas day 9.30am until 5.00pm

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