If I book more than one tour or encounter - do I get a discount?
I have a Gift Voucher - how do I make a booking?
For an online Voucher (NAZOO-###) follow the instructions on the Voucher to redeem and make a booking. Alternatively, click on “Make a Booking” on the individual tour or encounter page and follow the links to redeem your voucher. Or simply give us a call. Red Balloon Vouchers must be redeemed through the Red Balloon website. For Vouchers starting with “S” or “D” you will need to phone the Zoo.
Once a booking is confirmed it can only by re-scheduled by phoning the Zoo and speaking with a staff member. Please refer to our Terms and Conditions.
Can I reserve a place for a tour or encounter without payment?
Full payment is required at the time of the booking, unless you are booking with a Gift Voucher. Once a booking is confirmed it can only by re-scheduled by phoning the Zoo and speaking with a staff member. Please refer to our Terms and Conditions.
What happens if it rains?
A little bit of rain does not interrupt or prevent a tour from going ahead. In some cases, tours may be re-scheduled due to heavy rain and tours are postponed in the case of an electrical storm as is legally required. To enquire about re-scheduling any tour or encounter, you will need to phone the Zoo and talk with our staff. There are fees involved for rescheduling your booking.
Can I take photos during the Tours?
Yes, all animals are used to cameras, including flash, just advise the Keeper before taking them.
I'm doing a tour by myself. Can someone come along with me to take photos?
No,but there are always other people taking part who are more than happy to take photos of you when it’s your turn to participate.
Can I bring a toddler/pram?
On a ZooVenture Tour, small children are not allowed. On Family Tours, younger siblings are able to accompany you if at least 2 adults are booked onto the Tour. Taking a pram is discouraged, however they may be taken on the tour but you will need to leave the pram at certain times if the tour goes into behind the scenes areas. Children are best carried. Please note that if the toddler/baby becomes disruptive, you may be asked to leave the tour until the child settles.
Why do you say Doctors advise to limit contact with Cats when pregnant in the Indemnity and Release Form?
All cats, including domestic ones, carry Toxic Plasmosis in their faeces, which may cause problems in the first trimester of pregnancy.
What shoes should I wear?
Flat soled walking shoes are ideal. Avoid high heels and thongs.
Can I touch the animals?
On no account must you put your hand or fingers through the mesh. You must not touch an animal when feeding, unless the Keeper gives permission.
How close can I get to the animals?
You must always stay behind the Keeper until the Keeper gives permission to move forward.
My child is mentally/physically disabled, can she/he join a tour?
Please view the Terms & Conditions via the individual product pages of our website. Please also feel free to phone us with any concerns or queries. Perhaps a Private Tour especially suited to your requirements would be an alternative.
I do not like snakes, must I touch one?
No part of any tour is compulsory, if you feel uncomfortable with any animal just advise the Keeper.
What time should I arrive for a tour?
Allow thirty minutes before start time. However, Tour participants are not required to pay any extra for Zoo admission, so you are encouraged to arrive as early as you like, and enjoy the facilities before your Tour.
Can I bring my dog into the Zoo or on a tour?
The National Zoo & Aquarium is an Authorised Quarantine Site, no pets are allowed on any part of the grounds, including the car park. This is also the case for service animals which are not permitted. This is due to quarantine restrictions and safety risks to both Zoo animals and staff and also to the assistance animals and their users.
Do I need to turn off my mobile during the Tour?
It is suggested you turn your mobile off. If it rings whilst you are feeding an animal, it may cause problems.
My friend did the same Tour last month, will mine be exactly the same?
Animals can behave differently each day, so each Tour is unique.
My child is over 12 years old. Do I need to go with them on the tour?
Yes, children over 12 (and under 16) are required by law to be accompanied by an adult.
What is the difference between the Zooventure and the Family Tour?
The Family tour is a slightly shorter and less expensive option that encourages mums and dads (and grandparents etc) to join their children in various activities on this interactive experience. It includes visits to many of the same animals that are included on the ZooVenture Tour, including one of the big cats.
Can I do a Tour without any children present?
Yes. Our Education Section can be contacted via Reception to provide a Private Tour especially suited for your requirements.
Can I wear perfume?
Generally speaking, perfume will not have any effect one way or another. However, please avoid strong perfumes for Meet a Cheetah.